# Highway Weather doesn't recognize my subscription It is an unlikely situation you might be shown a payment screen but already have an active subscription. If it's a case, we recommend you to close an app and reopen it again, make sure you have an internet connection and try to [restore your purchase](/subscription-management/how-to-restore-your-purchase.md). Do not worry if you paid by accident a second time. Apple App Store will handle this and you do not need to worry about anything. If you want more guidance about this feel free to [read our guide about double charges](/subscription-management/ive-been-double-charged.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://weatherhelp.proalab.com/subscription-management/highway-weather-doesnt-recognize-my-subscription.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.