# What if the app is crashing If the app is freezing, crashing or not working, please try to delete and reinstall the app. When reinstalling the app, make sure you're logged in to the correct Google Account or Apple ID. When reinstalling the app on iPhone, you might need to [restore your purchase](/subscription-management/how-to-restore-your-purchase.md). {% hint style="warning" %} Please keep in mind that all routes and data will be deleted from your phone after deleting an application. We do not save any data to any external servers because we care about your privacy. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://weatherhelp.proalab.com/faq/what-if-the-app-is-crashing.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.