> For the complete documentation index, see [llms.txt](https://weatherhelp.proalab.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://weatherhelp.proalab.com/faq/what-if-the-app-is-crashing.md).

# What if the app is crashing

If the app is freezing, crashing or not working, please try to delete and reinstall the app. When reinstalling the app, make sure you're logged in to the correct Google Account or Apple ID. When reinstalling the app on iPhone, you might need to [restore your purchase](/subscription-management/how-to-restore-your-purchase.md).

{% hint style="warning" %}
Please keep in mind that all routes and data will be deleted from your phone after deleting an application. We do not save any data to any external servers because we care about your privacy.
{% endhint %}